Technical Customer Service
Get the customer service you deserve throughout the whole lifecycle of your equipment
With IBAU HAMBURG, you always have a competent partner to ensure optimal performance at your plant. Our service technicians know each screw and hatch in our equipment and will provide fast technical support service. Our customer service can include remote troubleshooting, preventive inspections, silo audits and recommendations for future optimization.
Eliminate any problems – Maintenance & Troubleshooting
Our global network of service technicians supports you with fast remote troubleshooting as well as on-site maintenance to minimize downtime when an issue arises. In order to eliminate consequential issues, we provide preventive maintenance, inspections and remote support. It is our goal to empower you and to make life easy for your team. That’s why we also offer training for your maintenance crew or operators as part of our repertoire.
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Get your system going –
Supervision & Commissioning
Every new beginning holds its own magic. It doesn’t matter whether we are talking about greenfield projects or rebuilds and upgrades. We look at your specific requirements and ensure a timely commissioning tailored to your project goals — wherever you want. With more than 750 plants commissioned, we know exactly how to fix the critical points to ensure a smooth project timeline.
Gain real performance insights –
Diagnostics & Optimization
Base your next production targets on real performance data and organize resources efficiently to prevent unplanned equipment downtime. It doesn’t matter if your terminal was made by IBAU HAMBURG or another company. With diagnostics, we can find a way to optimize your process and push it beyond current limits.
Our field service engineers will carry out a silo audit at your terminal or silo, considering your workflow, mixing and discharge technology and material characteristics. Additionally, a silo scan reveals your material discharge behavior and identifies the sources for dead zones and lump formation in your silo.
We will provide you with a manageable report that includes expert recommendations to help you make effective changes to improve your production.
Ensure fast troubleshooting and long-lasting success.
IBAU HAMBURG lifecycle support
We give a promise to our customers with our services: To provide an ongoing partnership, applying our expertise to make your production efficient, safe and future-ready from the installation to the equipment and throughout its lifecycle.
We are your partner for cement applications:
- ZIn-depth technical support wherever you are
- ZShort notice maintenance
- ZExperts in electronic, pneumatic and mechanical engineering
- ZWork safety certified service fleet
- ZStructured inspection with minimal downtime
Get even more from our service:
Contact Our Customer Service
Our experts support you throughout the whole lifecycle of your equipment.